Frequently Asked Questions
We understand how maintaining and running a new website can be a new and daunting task. To help clients through the process, and aid them in getting the most out of their new website, we ensure that you have as much information and training as possible in all aspects of your website.
Whether you are a visual or text learner, we provide training videos, documents and after support to help make understanding and transition as painless as possible. For ecommerce & large dynamic websites, we also offer full maintenance packages so that we can take the pressure off running a large website at a lower cost than employing a full time staff while retaining the benefits of a full-time website technician.
Some common questions we are asked include…
After Sales Support
After your website is complete, we don’t leave you! We are always a phone call or email away should you need help or assistance with your website or store.
For pre-sale questions and queries, a representative from James Tobias Creative will help you get the most from your project, assisting in workable overviews of your ideas, and where applicable, can provide wireframes or PSD designs without any commitment to a full website design or development project.
Our ultimate goal is to provide you the client with a design that is functional, original, her-friendly and most importantly effective in reaching the people that you want it to reach. For any questions, please get in touch via email, phone or using the contact form and we will be happy to get you started on your new project!